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What is the added value of the SAC improvement request / influence program?

What is the added value for customers of the SAC improvement request / influence program?

https://influence.sap.com/sap/ino/#/campaign/884

And is the process actively followed?


FYI: Top 5 SAC improvement requests by nr. of customer votes:

1. Idea 144159 (Jul 2017) "Change source of story" -> 119 votes, status "Acknowledged"

2. Idea 202124 (Nov 2017) "Enable switch of datasources" -> 105 votes, status "Acknowledged"

5. Idea 200382 (Sep 2017) "Replacing datasource" -> 66 votes, status "Acknowledged"

Seems like 3 very similar ideas, that many customers want and need.

With status "Acknowledged" meaning: Improvement Request has been checked to make sure it is described clearly, is in the correct project and category, is within scope, and is not a duplicate.

Ideas in the "Acknowledged" status have not entered the Review cycle yet.

Answers

  • Hello Jef,


    to answer the question, yes that program is actively followed by the different teams at SAP and the ideas / votes on that site are actively followed by the SAP teams.

    Regards

    Ingo Hilgefort, SAP

    February 26, 2020
  • Ok, thanks Ingo, but from the top 8 ideas (by votes), only 1 idea was moved to status "accepted" until today while these top ideas seem almost 3 to 4 years old and don't have any recent updates/replies to all the people/customers/partners that have voted for them.

    There are now about 300 ideas with +5 votes that have no status change yet. Of which most were created/updated in 2019 or further back.

    So it doesn't look to me that the process (as it is prescribed on the influence site) is exactly followed.

    March 29, 2020
  • This is one of the top voted ideas logged 4 years ago in 2016 as a very simple request...


    Undo & forward button

    https://influence.sap.com/sap/ino/#/idea/138960


    Today it's still not clear if or when SAP will come with a solution.

    I don't see how the influence process works or adds value. Why would we bother logging ideas & voting if even the top items are not handled?

    June 21, 2020
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